Category: Blog

  • A Taste of my own Medicine – How to book shore excursions revealed.

    This story is about me but the lessons reinforce what you’ve heard for a long time; do not book shore excursions from the cruise lines. On September 4th, we showed up at the Port of NYC fully aware that we would get diverted from Bermuda due to Katia. Sure enough, we were put on a FL/Bahamas itinerary – the identical itinerary offered by the Norwegian Jewel. Without having the ability to get to my third party shore excursion providers (I always recommend for my travel guests), we booked a Disney excursion for Port Canaveral and a Wyndham Cable Beach day pass for Nassau.

    So, here is how our two cruise line provided shore excursions played out. We were escorted onto a bus (one of three large coaches) that didn’t have enough seats for us for the the Disney trip, and the price was a little steep as was expected.

    Wyndham Cable Beach Nassau

    Nassau was another story and not a pleasant one. After debarking the Norwegian Gem, we waited outside the ship in the scorching heat for 45 min past the meeting time. Initially, there was absolutely no indicator of where to assemble for the tour. After asking ship personnel, we were told where to wait. Question: why do we need to wait near the ship went we have to get out of the port and why so long? We were eventually escorted through the port up to where a minibus picked us up for transfer to Cable Beach which was fantastic. Questions: why did we have to wait for 45 minutes for an already brief day trip. The ship staff had no explanations for the delay nor did they seem to care in the slightest bit. Once we boarded the minibus, we were greeted with wonderful air conditioning and a pleasant driver. The day at Wyndham Cable Beach resort was great but could have been even better if I could have booked via my preferred channels to save, time, money and frustration.

  • Grand Hotel Central – Great Hotel in Barcelona

    Daydream Excursions planned a three-night stay at the Grand Hotel Central for six people.   My guests had a great time there!  I must single out the Concierge, Sandrine.  She was very helpful and provided a great range of dining suggestions (not just names, but exact locations and price ranges) and helped me welcome my guests to her hotel!

    Some of the comments include:

    Rooftop bar at Grand Hotel Central and pool were great for people watching at end of day over a drink.

    The hotel was in a great location with great staff and clean.

    15 minute walk to beach

    Can walk to Las Ramblas which has live  acts –  kind of like Key West, FL.

    You can also walk to the Sagrada Familia http://www.sagradafamilia.cat/sf-eng/index.php

  • Mexico: Is it safe to travel there? Where is “there”?

    (Updated April 27, 2011)
    1. While the U.S. State Department re-issued a Travel Warning for Mexico in April
    2011, the warning is not a “blanket statement” covering the entire country and
    does not explicitly say, “Do not travel to Mexico.”
    The State Department Travel Warning for Mexico provides · detailed and specific
    information on particular Mexican states that are impacted by drug-related
    violence. Much of that violence is taking place in northern Mexican states and
    communities at or near the U.S. border.
    o The State Department aptly notes: “Millions of U.S. citizens safely visit
    Mexico each year. This includes tens of thousands who cross the border
    every day for study, tourism or business and at least one million U.S.
    citizens who live in Mexico. The Mexican government makes a
    considerable effort to protect U.S. citizens and other visitors to major
    tourist destinations.”
    o The Travel Warning further states: “There is no evidence that U.S.
    tourists have been targeted by criminal elements due to their citizenship.”
    o While the State Department warning has now been extended to the state
    of Jalisco due to problems in Guadalajara, resort areas around Puerto
    Vallarta have remained relatively safe.
    · Major resort areas where Americans like to go, such as Cancun, Cozumel, the
    Riviera Maya and Cabo San Lucas are quite safe.
    · Mexico is a huge country. Based on geographic size, it is among the top 15
    largest independent nations in the world.
    · Most media reports of violence in Mexico fail to mention nearly all of these
    incidents take place along the border and far away from popular resort areas
    frequented by U.S. tourists.
    o The distance between the U.S./Mexico border, where much of the
    violence takes place, and Cancun is over 1,400 miles. The flying
    distance between the border and Cabo San Lucas is the same as
    between Oklahoma and Indiana.
    · Those individuals trying to lump Acapulco into the list of top Mexico destinations
    U.S. travelers visit are misinformed. It has been decades since it was a hot
    tourist destination – today it is more of a destination for Mexican nationals rather
    than U.S. tourists.
    · USA Today provided some statistical comparisons in the fall of 2010 between
    Mexico and the U.S.
    o Yucatán, the Gulf of Mexico state known for its beaches and Mayan
    ruins, had a murder rate of 2 per 100,000 which is comparable to
    Wyoming and Montana.
    Washington, D.C.’s murder rate is nearly quadruple o that of the Mexican
    capital, Mexico City. Washington’s murder rate was 31.4 per 100,000
    people in 2008; Mexico City’s rate in 2009 was 8.
    2. All travelers, no matter what country they visit, can take precautions to help
    ensure their safety and well-being. First and foremost: obey the law.
    · If our clients are going to pack one thing, we’d strongly recommend it be
    common sense. No matter what our clients’ age or destination, they should
    always use good common sense when it comes to their personal safety, just as
    they would at home.
    · To maximize safety and security while traveling in Mexico or any other
    international destination:
    o Follow your instincts and avoid any areas or situations that seem as
    though they could become dangerous.
    o Stay in the well-known tourist areas of the cities.
    o Know and respect the laws in the country you are visiting.
    o Visit only legitimate businesses and tourist areas, and avoid areas where
    prostitution and drug dealing might occur.
    o Leave your itinerary with a friend or family member back home.
    o Check with your cell phone provider prior to departure to see if your
    phone is capable of roaming on GSM or 3G international networks.
    o Do not display expensive looking jewelry, large amounts of money or
    other valuable items.
    o Make every attempt to travel during daylight hours, and stick to main
    roads.
    · The U.S. State Department recommends all travelers travel only during daylight
    hours, avoid isolated roads, and, if driving, use toll roads whenever possible.
    3. Safety is our top priority for our clients.
    · Our business is founded on repeat customers. Therefore, we want to be sure
    everything goes off without a hitch.
    · We provide the facts so our clients can make informed decisions about their
    travel plans.
    · We closely monitor the U.S. Department of State Web site for travel alerts for all
    destinations, including those that are most popular with our clients.
    · Should we become aware of an issue for a specific destination, we alert clients
    who may be planning to travel there so they can make determine for themselves
    if they still wish to travel.

  • Gimme the Good Stuff; Good Service that is

    After getting a haircut at the local mall, I was anxious to get a much needed pair of cross-training sneakers, get to the gym, and return to my desk.  After initially visiting four or  five stores, I started going back to find one where I could get some good service in recommending the right shoe.   Most stores ignored me or just provided  minimal interaction.  Upon, my second visit to Footaction, I asked for a recommendation for a good cross-trainer with support for my bad spine.  The friendly salesperson tried to match my needs with her products.   She did not hesitate to point out the more expensive shoes but did not try to push the most expensive ones on display.  She wanted to make sure that I was happy and told me more about the particular shoe that caught my attention.  I asked if there were any discounts or promos and she advised me to join their loyalty club, StarClub.  With that , she went to the store manager and gave me a nice discount.  I would have paid full price for the shoes even though they were more than I  intended to spend but her good service justified the additional cost.  Bottom line, hold out for good service!

  • Avenue Bridal Show, Long Branch, NJ

    Daydream Excursions exhibited at this bridal show yesterday. Avenue is a wonderful venue consisting of an upscale restaurant and uber-chic private beach and nightclub right on the beach! Everything, including the attendees was quite elegant. I was fully prepared to share the wonders of dream honeymoons in Costa Rica and Riviera Maya. Now, I’ll share actual honeymoon destination requests:

    1) Italy was in large demand as always with multiple city itineraries requested.
    2) Australia was also mentioned.
    3) Tahiti, Fiji, and French Polynesia were also requested as standalone destinations with comments as “Is there much to do there in the way of activities?”
    4) Madagascar, there was only one request for Madagascar, but thought this mention worthy as this was my first request ever for Madagascar.

    Engaged couples out there…Do you agree? What do you think?

  • A Simple Plan for Finding the Right Travel Concierge

    Trust the Credentials and Experience, Not the Hype.

    Ask the right Questions:

    1) How long has the Agency been in business?

    2) Check with the Better Business Bureau for complaints (trenton.bbb.org)

    3) Do they carry their own Errors and Omissions insurance?

    4) Are they verified by ARC? IATA? CLIA?

    5) Are they experienced in the products the recommend?

    6) Do they offer a full price quote with NO hidden surprise fees or taxes?

    7) Will they be with you before, after, and even during your trip if needed?

    8. Will they share testimonials and pictures of past guests’ trips?

    9) Will they look at your entire vacation objectives to ensure that the whole trip is memorable and as stress free as possible?

    10) Are they real full-time travel agents or part-time posers?

  • Being careful is not as much fun as being friends.

    I just read the title of this post this in one of my favorite weekly ezines. These words struck a chord with me as they reflect the philosophy upon which Daydream Excursions operates. When working with you as your trusted travel concierge, I deeply care about doing whatever I can so you will come home with pleasant memories of a wonderful trip. Are you careful with the many different agents/vendors/suppliers/professionals with whom your trust your hard earned money? Or, are you friends with some or all of them?

    At Daydream Excursions, I enjoy engaging my travel guests; by that I mean finding out what’s really important to you and learning as much as you’d like to share with me so I can do the best job for you. I want our relationship to feel like a friendship since that’s what I hope it is or will become!

    What does this mean to you?

    Not having to worry about hidden fees/extras that were not explained.
    Not having to be careful wondering if you’re getting a fair price for your vacation.
    Not having to worry if you are part of a “sales contest.”
    “Saying I hate to bother you;” and hearing “It’s my pleasure to help you.”
    Really understanding that I work for you and not my suppliers.

    In short, “being careful is not as much fun as being friends.”

    Happy Holiday memories to all!

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