This post reviews this sprawling 5-resort complex. See the Spectacular Iberostar Paraiso Resort Complex.
IB Paraiso Maya Pyramid Bar
In addition to touring this mega-resort complex, I’ve sent clients to the different resort properties here for years. There are five different resorts here at the Iberostar Paraiso for different budgets; the resorts and for families and adults plus adults only. I do NOT get complaints just happy clients who visit the Iberostar Paraiso resort complex.
I did a site inspection of parts of the Iberostar Paraiso complex (including the spectacular IBEROSTAR Grand Hotel Paraíso). This-multi resort “complex” includes 5 (yes FIVE) different Iberostar resorts that make of the Iberostar Paraiso resort “complex” in Mexico’s Riviera Maya:
The complex is located North of Playa del Carmen and delivers a great vacation experience! Again, I should know as I have sent my clients to different properties in this crowd pleasing resort complex and I can tell you that I do NOT get complaints (yes this is a repeat)! The Grand Hotel is consistently in the top rated resorts in all of the Cancun/Rivera Maya region.
Iberostar Paraiso Facilities: Design and Layout
Iberostar Paraiso Lindo Lobby
The Beach and Del Mar are the two original sister properties and located on the Northern end of the Complex. The Maya and Lindo are the newer more upscale sisters located South of the Beach and Del Mar. (We entered the complex via the Iberostar Paraiso Maya (the one with the fabulous Mayan pyramid (see the picture above). The Grand Hotel Paraiso is at the Southern end of the complex and fronts the beach.
These resorts reflect a very Mayan design. You will feel like you are in the heart of the Mexico’s Riviera Mayan region as you are and you are just North of Playa del Carmen. The first four resorts reflect traditional Mexican design while the Grand Hotel is simply a palace. You are outside to get to the different dining, drinking and, entertainment venues. If you’re looking for more of an “indoor” resort of modern sleek design, please see my popular review of The Royalton Resort and Spa.
Iberostar Paraiso Beach
The resort complex has a really nice stretch of beach but be forewarned that rooms do NOT have ocean views unless you are staying at the Grand Hotel Paraiso. Guest rooms at the first four properties come in different level and locations but offer nature or pool views. You access the beach by walking through a stand of trees. Once you arrive on the beach it is beautiful and loaded with bars, snack bar, palapas, water sports shacks, etc. Oh, the staff also prepares a gargantuan sized paella on the beach!
Iberostar Paraiso Pools and more
IBEROSTAR Paraiso Resort Complex Wave Pool
The pool scene definitely sets the Iberostar Paraiso resort complex apart from ALL other resort pool. The Iberostar Paraiso resort complex has the only wave pool in ALL of the Caribbean. It’s a zero entry pool and a bell rings when the waves start. The main pool is gigantic with a swim up bar in the middle. There is also a lazy river pool. Floats are extra and must be purchased or brought in. There is so much going on that the pool area is great for kids, families and adults. They also have SCUBA introductions in the pool. This area is the hub of many activities and a short stroll to the beach.
Iberostar Paraiso Kids Club
The kids club at the Maya is very rustic. There is an indoor activity room . Bathrooms have outside access. There’s also a great kiddie pool with a large pirate ship. (Don’t worry, I WON’T put you there unless you want!) Iberostar also has a little kitchen for infants’ needs. This building has a refrigerator and pantries with formulas, baby foods and other items – great for families traveling with babies.
Iberostar Paraiso Maya Guest Rooms
Iberostar Paraiso Maya bathroom
My tour offered tours of the Paraiso Maya guest rooms only. Of the first four resorts, the Maya has the nicest rooms and facilities. These rooms offer a very large bathroom with a full height shower, tub, and double sink. Perfect for getting multiple people ready for nighttime festivities after a full day of sun and surf. I’ve had multiple rooms of clients booked right near the pool which offered easy pool access along with show theater and restaurants close by.
Iberostar Paraiso Dining
There are buffets and a specialty restaurants. The higher you are in the resort pecking order and the longer your stay, the more specialty restaurants you can visit. Thus, staying at the Iberostar Paraiso Maya will give you the most nights at the specialty restaurants. Don’t hesitate to contact me with assistance for advance booing of your specialty dining! Note: you must be a guest at the Grand Hotel Paraiso to dine there.
Iberostar Paraiso Drinking and Entertainment
Iberostar Paraiso Maya Show Theatre
There are numerous bars in the resorts plus a show lounge that has both adult and kids shows. We’ve already mentioned the pool bars and beach bars. You can also take a shuttle over to the Plaza Paraiso Shopping Center for the Galaxy Discotheque. As the Disco does not open until 11pm, I think it is great that it is away from the guest rooms. There is also a casino. Finally, the Plaza Paraiso shopping center includes a nice coffee shop, multiple eateries, and a small carousel for the kids.
That’s it for this review of this monster Mexican Colonial style resort complex. I really believe there is something for everyone here. As this resort gets updated and changes frequently (there was work being done when we there there in April of 2015), please weigh in with your own comments and/or additions, corrections if need be.
Ready to plan your trip? Contact me today!
Don’t Leave home without downloading your International pre-Travel FAQs
You can have a copy of questions and my answers clients have asked over the years for FREE
Packed and ready to go on your dream trip? Wondering what You Must Do Before You Travel Internationally?
This guide reveals what you need to know before you leave for your trip
The information comes from years of answering of client questions. If you have travel tips you’d like to add or questions to ask, please let me know!
Cruise
Will I receive Luggage tags?
In most instances, no. In our modern techno-world, most cruise lines include a printable/foldable PDF to make into a luggage tag – even Cunard has paper luggage tags! Make sure to pre-register your booking with your address soon after the final payment. As an alternative, you can go to the pier and ask a porter for a “real” tag; just be sure to write your name and cabin number along with other requested information.
Will I receive Cruise “Tickets” in the mail?
In most instances, your electronic pre-registration will provide an electronic boarding pass to print out. Please pre-register soon after the final payment to ensure you have plenty of time to gather your documents and other required information. This process, which may appear cumbersome, will greatly speed your check-in at the pier and get you aboard much faster. Note: certain Luxury and Premium lines still prepare paper documents.
When do I show up at the pier for my cruise?
As a general guideline, plan on arriving between 12-1pm for Continental US departures. Keep in mind that ships are debarking passengers and need to receive clearance from the Coast Guard/local authorities prior to boarding. This is generally at 1pm or later but may occur earlier than listed. Arrive too early and you could be caught up in the departure traffic from the prior cruise, which is not advisable. Getting there after 2pm will result in the shortest lines, but why not wait in line and have the opportunity to start your vacation sooner? Please always refer to your boarding documents for more detailed information. Some cruise lines have started boarding times based upon deck or cabin category.
Can I take my own alcohol aboard on my cruise?
Wine and champagne are allowed on certain lines; please check with the cruise line for specifics. Consuming your own wine or champagne in the main dining room normally comes with a corkage fee. Please do not consider taking liquor aboard as the liquor will be confiscated and denial of boarding/disembarkation IS possible.
Also note that it is generally permissible to take your own cases of water aboard.
Air
English: A flight coupon issued by Thai Airways International (Photo credit: Wikipedia)
Will I receive Airline Tickets in the mail?
It is exceedingly rare to receive paper tickets anymore. (When’s the last time you got a paper ticket on airline “stock?”) In most cases, you will take your confirmation number and pre-register on your carrier’s website.
What are my airline Seat assignments and can I make requests?
In some cases, the most economical fares do NOT allow advance seat assignments. Advance seats assignments are still available to a limited degree. Whenever you purchase your airfare with me, I will get seat assignments for you when possible. Additionally, I will look for options that are based upon your preferences. When advance seat assignments are not available, two options include paying for a higher fare class and paying for a seat assignment on the airline’s website (e.g., British Airways).
When do I check in for my flight? Boarding pass?
Generally, you may print your boarding pass starting within 24 hours of your departure flight. Check in online for flights as soon as possible (normally starting within 24 hours prior to your departing flight)…airlines have started bumping people who check in late! You may also wait until you get to the airport and check in at a self-service kiosk. At this time, you may have an opportunity for seat assignments or seat changes. Please be aware that arrival guidelines are two hours in advance for domestic flights and three hours in advance for international flights. These times are for arrival at the gate, NOT airport or security check-in.
Select automatic check in for return flights when offered while checking in for your outbound flight.
Many airlines now have an app which enables you to use your smart phone as your boarding pass as opposed to printing out a boarding pass. You can also print boarding passes in your cruise ship’s Internet center or your hotel’s business center for a fee.
How do I meet the driver/shuttle for my resort, tour, or cruise transfer?
Please refer to your transportation voucher/information in your Paper or eDocuments. Normally you will claim your baggage and proceed through customs first. Then, you will look for either a tour operator desk and check-in area or look for someone with your name on a sign to personally greet you. Again, please refer to your travel documents.
SPECIAL NOTE: If traveling to Cancun/Riviera Maya, walk through the terminal and speak only with your pre-designated transportation company – BEWARE of time share peddlers offering you a free ride to your resort!
All-Inclusive Resorts and Hotels
What do I need to check into the hotel/resort?
You will generally receive eDocs with a voucher for each hotel/resort. Please present the voucher upon check-in. Your travel docs will also include contact information for each property.
Do I need to wear wristbands at the all-inclusive resort?
Some require you to wear wristbands and some don’t; we’ll cover that when selecting the right properties for you.
Do I need to tip at the all-inclusive resort?
Generally no, but it’s up to your discretion in most cases. I hear many stories of tipping the bartender the first day of your stay. Note: some resorts actually prohibit tipping.
Do All-Inclusive Resort ever have extra charges?
Generally, there is a wide variety of food, drinks, and activities at better properties. Some activities like SCUBA, spa services, etc. will be extra. Some of the more entry-level resorts will have an upcharge at their a la carte restaurants. Nicer resorts may charge for a romantic dinner on the beach or full bottle of wine/wine not included on the All-Inclusive list.
Finally, upscale All-Inclusive resorts may include WiFi/Internet service at no charge along with traditional/VoIP calls back to the US.
Credit/Debit Cards and Foreign Currency
English: Sample ATM card which can be distinguished from a credit card or debit card by the absence of such features as network logotype on the front. Created by Sergio Ortega on April 16, 2008, based on existing standards. (Photo credit: Wikipedia)
Do I need to get Foreign Currency prior to leaving for my trip?
Your destination determines your currency requirements. For places like the Caribbean/Bahamas/Bermuda, US dollars are often welcome and credit cards are usually the way to go, so don’t even worry about foreign currency.
For European land tours or cruises, please consider purchasing a small amount of Euros prior to your departure at a local bank as it may be a good idea to have some Euros in pocket. Withdrawing Euros from an in-country ATM may give you the most advantageous exchange rate.
Please complete these steps prior to leaving the US:
1) Call your bank or credit card company and make sure that the debit/credit card(s) of choice are able to be used overseas and can access foreign ATMs.
2) Inquire about a credit card “PIN Code.” Some European Merchants will ask for a PIN code when you present your card for a transaction.
3) Ensure that your PIN code is numeric only (some banks may use alpha characters in the US but European ATMs use numbers only.)
FX/Currency exchange kiosks in airports and tourist sites are not going to give you the best exchange rates. Again, credit cards are great for souvenirs and meals out. TIP: do consult with your card issuer for advice on best practices to limit FX charges. AND, please inquire about ATM card usage overseas. For Northern Europe, Mexico, and Asia, please contact us for more detailed information.
Cell/Smartphones, Laptops, Tablets, and other data things
Can I use a cell phone in a different country? Aboard the ship?
Please contact your service provider to determine if your phone will work and inquire about a short term international or country specific plan. For traveling in Europe, please contact us for more thorough options. Be aware that cellphones and 3/4G tablets generally work on ships but once a ship starts moving, they will try to move your phone onto their satellite repeaters at a very high per minute price. You may want to keep your phone off when moving and be aware of data charges while at sea and out of the continental US. Contact your wireless carrier to use the data off/international data roaming off, or airplane mode features on your phone. Finally, consider using the ship/resort Internet plan for email, browsing, social, etc. Note: Skype or similar services do not work aboard ships at this time.
Can I use my Laptop during my trip, and is there /WiFi/High-speed Internet access?
Virtually all ships offer Ethernet/Wi-Fi access. The service is most often for a fee and unpredictable due to limited bandwidth, high demand, and varying signal strength at sea. (If you have read this far, I hail from the telecommunications industry.) With that in mind, please sign up for a pre-paid package on the day of embarkation for a “discount” plan rather than using pay-as-you-go minutes. TIP: Since the rates are always somewhat expensive, consider visiting Internet cafes or souvenir shops in port that normally offer Internet access for very reasonable prices (libraries also offer free access!). For hotels/resorts, please contact us and we will provide specific details for your property.
Can I use my charger? Do I need an adapter?
Small appliances (curling irons, travel irons, electric razors, etc.) are on different electrical voltage than the U.S. The cruise ships aren’t a problem because they usually have dual voltage, but hotels in Europe and other places usually don’t and you’ll need to bring an adapter. Please do NOT bring any type of iron aboard a cruise ship.
Make sure to check with your cell phone/smart phone/tablet manufacturer/carrier for the correct adapter and/or converter for the countries you are visiting.
Tips and Gratuities
Am I expected to tip the Guide/Driver?
Providing a gratuity to your guide or driver is strictly optional but greatly appreciated by the people taking care of you. A commonly accepted guideline is USD $3.00 per person for a half-day tour and USD $5.00 per person for a full-day tour. (I recently had super clients who tipped their driver and private guide 50 Euros after buying them Gelato for a private Vatican and Rome tour!)
Do you tip a transfer or taxi?
Again, strictly optional but at your discretion.
How does tipping work on a cruise?
The definition of a tip or gratuity on a cruise is getting increasingly complex as most are automatically added to your account every day. Some cruise lines now call gratuities “service charges” but force you to pay them. The days of distributing tips to your service workers on the last night are all but vanished. Sometime, mass-market and premium lines may offer free gratuities on a promotion. Luxury ocean lines and some river cruise lines may include these “service charge” in their fare which provides a better feel for your true travel budget.
Note that Royal Caribbean and Celebrity require pre-paid gratuities if you select their flexible dining plans.
If service fees are mandatory why not just include them into the cruise fare?
I have only a hypothetical explanation, but leaving these charges out makes the cruise look less costly. My mission is to help you evaluate the total cost of everything to come home from your vacation. IMHO, if these fees wind up being paid, I’d like to see them included!
Have All-Inclusive Resort questions? Here are 18 questions you need to ask when planning your next resort trip. With the weather turning cold in North America, it’s time to think about warm weather destinations. Warning, if you’re looking for a “$399 for 7-Days with air” type of deal, this is not the right article to read!
Excellence Riviera Maya
Pool Areas
Imagine, you’re settled in to your lovely resort with your bathing suits and ready to hit the pools. You see a Pirate ship in the pool with lots of splashing kids. Is that a good thing or not a good thing for your needs? Think about all of the questions you could ask just about the pools at the resort:
Pirate Ship in Pool Gran Caribe
Lots of pool-centric games and classes or not?
Is the pool a hub for socializing or relaxation?
Does the pool close at dusk or is it open late?
Are lots of pool games and exercise class OK with you?
Prefer a quiet pool?
BTW, if you DO WANT a pool with a Pirate ship in it, the resort at the right will truly please the children and the Adults!
Dining options
Are buffets OK? Would you like dining with more or less buffet options?
Do you expect specialty restaurant dining to be included?
Are reservations required for specialty dining? Or can you just show up at the specialty dining restaurants?
Are you limited in the number of times you can experience specialty dining per your stay?
By the way, are you OK with wearing a wristband throughout your stay?
Bar/Lounge options
What do you prefer in your mini-bar and the bars in the resort: top-shelf, premium, or call liquors?
Are local country domestic beers OK or would you prefer a wide international selection?
House wines or wine listed in Wine Spectator Magazine?
In-room Minibar stocked once per visit or once per day?
Entertainment Pace
Want lots of socializing type activities or serenity-like spa and wellness focused?
Is the evening entertainment low key or high energy going int the late night? While we’re on this topic, interested in a brand new resort which is described as a low-key cross between South Beach and Las Vegas? Ask me about it.
Is your resort a standalone property or is it part of a larger multi-resort complex? If it’s a “complex” or has nearby properties under the same brand, do you have exchange privileges so that you may “dine-around” at the other resorts? Does this matter to you?
Accommodations
From “resort view” to swim-up suites – that’s a whole topic in and of itself and this post is done for now!
Please see my review of the Royalton for a look at this exciting property.
Ready to plan your all-inclusive resort trip. Let’s talk. Finally, if you find this article useful, please share and leave me a comment below.
Must see sites?/experiences? Do you care about lines? size of crowds?
Do you want to explore on your own? with a group? some of both?
VACATION TRAVEL DINING
Ah, for the love of dining!
Want to eat like a local?
Are buffets OK? Full-service a la carte dining?
Wine and food paring? degustation menus?
Special Dietary Needs/requests?
Need a gym to exercise or facility that offers certain classes?
Is this list a Lot of questions?
Hope you are getting some insights into why I ask so many questions! The more I know about you and your travels, the better the job we can do working together to plan the right trip that will have you coming home with happy memories to replay again and again.
Last question, where are the INTERNET travel specials and those the travel deals on ORB-TRAV-EDIA? I get the same “deals” you get. Let’s work together, to plan the right trip for you. Start right below!